arion Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data arion collects, how we use it, and the rights you hold as a player based in the Philippines. By using our platform, you agree to the practices described here.
Last updated: 1 January 2025 | Applies to: All registered users in the Philippines
1. Data We Collect
When you register and use arion, we collect information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically when you access the platform. If you contact our support team, the content of those communications may also be retained. We collect only what is reasonably necessary and do not request sensitive information beyond what is required by applicable regulations.
2. How We Use Your Data
The personal data we hold is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transactional and activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct. Technical data is used to maintain platform performance, troubleshoot issues, and improve the overall experience for players across the Philippines. We may also use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify you individually. We do not use your personal data to make fully automated decisions that produce significant legal effects without human oversight.
3. Sharing Your Data
arion does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippines data protection laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or when we believe disclosure is necessary to protect the rights and safety of our users. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. We do not share your data with advertisers or data brokers under any circumstances.
4. Cookies and Tracking
arion uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform so we can improve usability and performance over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside of the arion platform. Our cookie practices are reviewed periodically to ensure they remain proportionate and compliant with applicable standards in the Philippines.
5. Data Security
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their roles, and all personnel are trained on data handling responsibilities. We conduct regular security assessments and maintain incident response procedures to address any potential breaches promptly. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and the relevant authorities in accordance with applicable Philippines regulations. While we work hard to protect your data, no system is entirely immune to risk, and we encourage you to use a strong, unique password and keep your account credentials confidential.
6. Your Rights as a Philippines User
As a user based in the Philippines, you have rights over your personal data under applicable data protection legislation. You may request access to the personal information we hold about you, and we will provide a copy within a reasonable timeframe. If any of your information is inaccurate or incomplete, you have the right to request a correction. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond as promptly as possible. We are committed to handling all data rights requests with care and transparency.
7. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and operational obligations. Account records and transaction histories are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements applicable in the Philippines. Technical logs and session data are retained for shorter periods and are routinely purged once they are no longer needed for security or operational purposes. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date of closure and inform you of the applicable retention period at that time.
8. Updates to This Policy
arion may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this page periodically so you remain informed about how we handle your personal data. Continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. If you have questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact us directly at [email protected].
Questions About Your Data?
If you have any concerns about how arion handles your personal information, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ for quick answers to common questions from players across the Philippines.